Mobile I 9 Worksheet Document Filtering Corrected
I-9
An issue was resolved where the mobile I 9 Worksheet displayed all document types regardless of the citizenship status selected by applicants, which caused confusion and unnecessary corrections during I 9 completion.
Why does it matter?
The mobile I 9 Worksheet now correctly filters document options based on the applicant's selected citizenship status. This behavior now matches the desktop experience. Applicants only see valid document types for their citizenship category. This fix ensures a clearer and more accurate I 9 completion experience, improving usability and reducing rework.This is part of the OB365 R2026.1 release. Click here for release calendar details.
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